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Privacy Policy

Effective Date: 18/03/25

​Your privacy is important to us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your data. By using Pine Veterinary Physiotherapy (the "Site"), you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We collect two types of information when you interact with the Site: personal information and non-personal information.

a. Personal Information:
When you make a purchase or create an account, we may collect personal information such as:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (credit card details, PayPal information, etc.)

  • Order history

b. Non-Personal Information:
This includes information that cannot identify you directly, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited on our Site

  • Referring URL

  • Time spent on the Site

c. Cookies and Tracking Technologies:
We use cookies to improve your browsing experience, personalize your experience, and analyze site usage. Cookies help us understand your preferences and help us show you relevant products. You can manage cookie preferences through your browser settings.

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2. How We Use Your Information

We use your information for the following purposes:

  • To process and complete your transactions, including payments and order fulfillment.

  • To communicate with you regarding your orders, including updates, shipping information, and promotions.

  • To provide customer support and assist with inquiries.

  • To improve our products and services based on your feedback.

  • To send marketing communications, offers, and newsletters if you have opted in.

  • To ensure the security and functionality of our website.

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3. Payment Processing

We use third-party payment processors (such as Stripe, PayPal, etc.) to process transactions on the Site. When you provide payment information, it is securely handled by these third-party processors. We do not store your full credit card details or payment information on our servers.

For more information on how your payment details are handled, please review the privacy policies of the third-party processors.

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4. Sharing Your Information

We may share your personal information with the following parties:

  • Third-party service providers: We may share your information with trusted service providers who assist in website operations, processing payments, shipping products, and sending marketing communications. These providers are required to use your information only for the services they are contracted to perform on our behalf.

  • Legal Compliance: We may disclose your personal information if required by law or to protect our rights, property, and safety, or that of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

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5. Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

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6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access and receive a copy of your personal data.

  • The right to request corrections to any inaccurate or incomplete data.

  • The right to request the deletion of your personal data.

  • The right to object to or restrict processing of your data.

  • The right to withdraw consent where applicable.

To exercise these rights, please contact us at info@pinevetphysio.com.

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7. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

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8. Children’s Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided personal information, we will take steps to delete that information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Pine Veterinary Physiotherapy
info@pinevetphysio.com
07592581671

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